Complaints

WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.

WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.

Do you have a Complaints Officer?

Yes. WALK has a complaints officer. His name is Cillian McCormack Doyle.

If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing and Cillian McCormack Doyle will do his best to help resolve the problem.

Where can I get more information on WALK's Complaints Procedure?

You can get a full copy of our Complaints Procedure for Service Users and Third Parties here.

You can ask a staff member to print out a copy of the Complaints Procedure for Service Users and Third Parties.

You can get a copy of the Easy to Read version of the Complaints Procedure for Service Users and Third Parties here.

You can speak to any member of staff or you can contact our Complaints Officer, Cillian McCormack Doyle.