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Complaints

What to do if you have a complaint

WALK is committed to ensuring that all dealings people have with our organisation are done so with utmost respect and dignity.

WALK provides a transparent process for complaints made against the organisation and records all complaints made in line with legislative provision provided in the Health Act 2004.

WALK has a complaints officer. Her name is Susan Davis.

If you, or your advocate, have tried to address your complaint with a staff member and they cannot help you resolve it then you should try to put your complaint in writing and Amy O'Dea, 1 Longmile Road, Walkinstown, Dublin 12 and will do her best to help resolve the problem. 

You can otherwise ring Susan on (01) 465 0388.

Please click here for a copy of WALK's Complaints policy for service users and third parties.

You can ask a staff member to print out a copy of the Complaints Procedure for Service Users and Third Parties.

You can get a copy of the Easy to Read version of the Complaints Procedure for Service Users and Third Parties here.

Our Address

our address

WALK Head Office, 1 Longmile Road, Walkinstown, Dublin 12

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Contact Us

contact us

Phone: +353 (0)1 465 03 88
Fax: +353 (0)1 460 78 99
Email: info@walk.ie

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WALK is a registered Charity. Charity number is CHY 10777. Companies Registration Number 322400. Registered Charity Number (CRA Number) 20028008
Accredited by: CQL PQASSO
WALK is the trading name for Walkinstown Association for People with an Intellectual Disability Limited. All rights reserved. © WALK 2015
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